ACCESSIBILITY

OUR COMMITMENT

Operative is committed to ensuring that our software products and services are accessible to all users, including people with disabilities. We believe that inclusive design is not a compliance obligation — it is a core responsibility to the people who rely on our platform every day. We recognize that accessibility is an ongoing journey, and we are actively formalizing a program to meet and maintain a high standard of conformance across all our products.

ACCESSIBILITY STANDARD

Our products are designed against the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the internationally recognized standard for digital accessibility. We also monitor Section 508 (U.S.) and EN 301 549 (EU) to meet the requirements of enterprise, government, and regulated-industry clients.

HOW TO REPORT AN ACCESSIBILITY ISSUE

If you encounter an accessibility issue while using any Operative product, we want to hear from you. All reports are reviewed by our Accessibility Lead and routed directly into our engineering backlog.

Contact us at: support@operative.com

Steps to Create a Salesforce Accessibility Ticket

1. Click the Raise a Case button.
2. Select a product.
3. Select Case Type as Incident.
4. Select Type of Issue as Other.
5. Select Process or Area Impacted as Other.
6. In the Subject field, briefly describe the issue (e.g., “Modal dialog not announced by screen reader”).
7. In the Description field, include:
   • • The product and page or feature where the issue occurred
   • • The assistive technology and browser you were using (if applicable)
   • • What you expected to happen vs. what actually happened
   • • Steps to reproduce the issue, if possible
8. Click Submit. Our team will respond within the SLA above.