This Master Services Agreement specifies the Terms & Conditions under which Customer may subscribe to certain Services, request custom software products, and/or order services from SintecMedia, NYC, Inc. d/b/a Operative (“Operative NYC”), SintecMedia Ltd. d/b/a Operative (“Operative IL”) or any of their subsidiaries, as applicable (severally and not jointly, “Operative”).

1. SERVICES
   (a) Operative will provide Customer with such professional services pursuant to a mutually-signed Statement of Work describing Professional Services making up a project (“Professional Services” and an “SOW”, respectively) and/or software-as-a-service pursuant to a mutually-signed Schedule describing such service (“Schedule” and the “Services”, respectively), in each case subject to the terms and conditions of this Master Services Agreement (this Master Services Agreement, together with the applicable Schedule and related SOWs, (including all attachments and exhibits thereto), and any addenda and amendments to the Master Services Agreement, the Schedule and SOWs, are collectively referred to as the “Agreement”). The term “Deliverable” means all works of authorship, programs, code, processes, tools, reports, manuals, supporting materials, drawings, diagrams, flowcharts, and concepts, created by Operative for Customer during the Term of this Agreement, other than Custom Deliverables. The term “Custom Deliverable” means all works of authorship, programs, or code that are specified in an SOW as being created by Operative specifically for Customer and which are not applicable to Operative’s customer base generally (ownership of the Customer Deliverables is described in Section 3).
   (b) Customer agrees, at its expense, to make its personnel and/or third party vendors (including providers of Third Party Platforms) available as reasonably necessary for Operative to complete any of the Deliverables or Custom Deliverables or provide the Services. “Third Party Platforms” means any software or services not owned and provided by Operative or Customer, including third party advertising technology platforms. Customer further agrees to allow Operative reasonable access to Customer’s (i) premises and information and materials, including Performance Data (as defined below) as requested by Operative from time to time and (ii) systems, software and databases, to enable Operative to provide the Services and the Deliverables or Custom Deliverables. Customer acknowledges and agrees that Operative’s ability to provide the Services and the Deliverables or Custom Deliverables in accordance with the terms of this Agreement is dependent upon and subject to Customer’s timely performance of its obligations under this Agreement and each SOW.
   (c) Data Protection. This Agreement may be subject to personal data protection laws and regulations applicable to the processing of personal data, and in such cases, Operative’s then-current Data Processing Addendum, available via https://www.operative.com/wp-content/uploads/2023/04/DPA.pdf, and which is incorporated herein by reference, as may be updated from time to time.
   
   
2. OWNERSHIP OF OPERATIVE IP
   (a) Except as expressly set forth in Section 3 below, the parties agree that Operative shall exclusively own and retain all Intellectual Property Rights in and to “Operative IP”, defined as the (i) Services; (ii) Deliverables; (iii) Aggregated Information (as defined below); (iv) all works of authorship, programs, software, code, source code, system design, processes, tools, reports, manuals, supporting materials, drawings, diagrams, flowcharts, business, templates, documents, materials, technology, trademarks, trade secrets, website(s), modifications, updates and enhancements and concepts (“Works”), any of which existed prior to the date of this Agreement, whether created by or for Operative (“Pre-Existing Materials”); (v) any and all Works that are developed by Operative or jointly by Customer and Operative; and (vi) any and all Works developed by Customer that are derived from or that incorporate the Services, Deliverables, or Pre-Existing Materials, including all feedback provided by Customer regarding usability, performance, effectiveness, enhancements, or bugs and all fixes and enhancements based on such feedback. To the extent Operative is not automatically deemed to be the author, inventor or owner of any Operative IP, Customer agrees to assign and hereby assigns, all right, title and interest it may have in any Operative IP to Operative, and agrees to execute all documents necessary to effect Operative’s full ownership in and to all Operative IP. Customer appoints Operative its attorney in fact to execute such documents, which appointment is coupled with an interest and is therefore irrevocable. The term “Intellectual Property Rights” means any and all copyrights, trademarks, service marks, trade secrets, know-how, patents, patent applications, moral rights, contractual rights of non-disclosure or any other intellectual property or proprietary rights, however arising, throughout the world (whether or not registrable).
   (b) Subscription Right. Subject to the terms of the applicable Schedule, Operative grants Customer a non-exclusive, non-transferable, limited right to receive and use the Services and/or utilizing the Deliverables in accordance with the terms of this Agreement and each Schedule and/or SOW by its employees, consultants, providers and other agents which have been granted with appropriate user credentials (which may only be used by one sole individual and not shared across multiple users) and who are not competitors of Operative or its relevant Professional Services, Services or solutions. Customer remains responsible for any acts and omissions by its employees, consultants, providers and other agents.
   (c) Limitations on Use. Except as otherwise expressly provided in this Agreement, (X) no other license or right is deemed granted or implied with respect to the Operative IP, and (Y) Customer shall not (i) download, use, distribute, sell, sublicense or disclose any of the Services and/or Operative IP without Operative’s express prior written authorization, at its sole discretion; or (ii) reproduce, modify, prepare derivatives of, reverse assemble, reverse compile or otherwise reverse engineer the Services or any Operative IP subsisting therein. Operative and its licensors retain all rights not so granted.
   
   
3. CUSTOMER RIGHTS. Customer exclusively owns and retains all right, title, and interest in and to (i) the Custom Deliverables (but not the Intellectual Property Rights relating to the creation for such Custom Deliverables, including the templates, tools and methodologies for such Custom Deliverables, all of which are Operative IP); (ii) all Customer data and information received from its Third Party Platforms pursuant to this Agreement and results from reports generated based thereon (except as Aggregated Information, and the Intellectual Property Rights relating to the creation for such reports, including the scripts, tools and methodologies for any such report, all of which are Operative IP); (iii) Customer’s business, technology, trademarks, ad creatives, campaign parameters, Performance Data, and websites and all other Intellectual Property Rights in materials that are developed and owned by Customer prior to the date of this Agreement; and (iii) any and all Works that Customer develops independently that are not derived from or incorporate the Services, Deliverables, or Pre-Existing Materials (collectively, “Customer Materials”). Customer grants to Operative a non-exclusive, fully paid, royalty-free license (A) during the term of the Agreement – to use, reproduce, distribute and prepare derivatives of the Customer Materials for the sole purpose of providing the Services and creating Deliverables or Custom Deliverables for Customer, and (B) during the term of the Agreement – to collect, analyze and prepare derivatives of non-personally identifiable data resulting from Customer’s use of the Services, including Performance Data and, during the term of the Agreement and any time thereafter, to use and distribute such non-identifiable data on an aggregate basis with data from several other publishers customers as long as Operative does not disclose Customer’s identity or the identity of persons associated with Customer (collectively, “Aggregated Information”).
   • 3A. PERFORMANCE DATA; THIRD-PARTY PLATFORMS. Notwithstanding Section 1(b), Customer acknowledges and agrees that, when providing the Professional Services and the Services, Operative may connect, access, capture, collect, store, track and report on Customer’s information, data and other computed statistics derived from and/or: (x) Third Party Platforms, (y) Customer’s usage of the Services and technical information about the Customer’s computers and/or other devices, systems, application software and peripherals, and (z) other information that is gathered periodically (collectively, “Performance Data”) by using application programming interfaces (“APIs”), manual login, scripts, flat file or otherwise. Customer hereby grants Operative a worldwide, revocable (under Section ‎5 hereunder), non-exclusive, fully-paid, royalty-free license and right to: (i) access such Third-Party Platforms under Customer’s account and access, capture, download, collect, process, compile, display, transfer and report on Performance Data via the Services for the purpose of providing and improving the Services and, (ii) if required, to contact the Third Party Platforms on the Customer’s behalf to facilitate implementation of the Customer’s use of the applicable Services. Notwithstanding the foregoing, neither Operative nor any person on its behalf shall be responsible to any Third Party Platform and Customer agrees to engage the applicable Third Party Platforms directly, under terms and conditions separate from this Agreement, under which Customer has the right to grant Operative with rights and licenses contemplated herein. In no event shall Operative be required to pay any fee or disbursement in connection with its access to and/or use of any Third Party Platforms to provide the Services – each of which shall be borne solely by the Customer.
     

4. CONFIDENTIALITY
   (a) “Confidential Information” means all non-public information disclosed directly or indirectly by one party (including its principals, employees, agents and representatives, “Disclosing Party”) to the other party (“Receiving Party”) in connection with the transactions contemplated by this Agreement (including the pricing, terms and conditions of this Master Services Agreement and each Schedule and/or SOW), whether furnished before or after the date of this Agreement, and whether written, oral or in electronic form, but excluding Aggregated Information. “Confidential Information” does not include Aggregated Information as well as any information that (i) is now (or hereafter becomes) generally available to the public other than as a result of a disclosure by Receiving Party in violation of this Agreement; (ii) is lawfully received by Receiving Party on a non- confidential basis from a third-party that is not bound by a confidentiality obligation; or (iii) is independently developed by employees or agents of Receiving Party who have not had, either directly or indirectly, access to or knowledge of the Confidential Information.
   (b) Receiving Party hereby agrees that it will preserve the confidentiality of the Confidential Information and that it will not, directly or indirectly, disclose the Confidential Information or use the Confidential Information or any part thereof in a manner detrimental to Disclosing Party or for any purpose other than as necessary for Receiving Party’s performance of its obligations under this Agreement. Receiving Party may disclose the Confidential Information to its employees and representatives but only to the extent that they (i) need access to the Confidential Information for the performance of its obligations under this Agreement, and (ii) have been informed of the confidential nature of the Confidential Information and have agreed to be bound by industry standard confidentiality and non-disclosure obligations and in any case no less stringent than the terms hereof. Receiving Party hereby agrees to be responsible for any breach of Section 4 by its employees and representatives.
   (c) If Receiving Party is requested by a court, governmental entity or other third-party to disclose any Confidential Information, it will promptly notify Disclosing Party to permit Disclosing Party to seek a protective order or take other appropriate action, and will assist in such activities. Receiving Party shall only disclose the part of the Confidential Information as is required by law to be disclosed and Receiving Party will use its best efforts to obtain confidential treatment therefor.
   (d) Receiving Party acknowledges that the Confidential Information is the exclusive property of and belongs solely to Disclosing Party and shall not claim otherwise for any purpose.
   (e) Upon request from Disclosing Party, Receiving Party: (i) will promptly return all written Confidential Information furnished to it, (ii) will destroy and permanently delete all documents, memoranda, notes and other records (regardless of form and including all copies thereof) that reflect, or were prepared on the basis of, the Confidential Information and will certify such destruction in a certificate signed by an officer who has personally supervised such destruction, and (iii) will not retain any copies, extracts, or other reproductions in whole or in part.
   (f) Receiving Party acknowledges and agrees that its confidentiality obligations are of a unique character, that any breach or threatened breach of Section 4 will cause irreparable material injury to the Disclosing Party, that money damages would not be a sufficient remedy for any breach of Section 4 and that, in the event of any breach or threatened breach, in addition to all other applicable rights and remedies hereunder or at law, Disclosing Party shall be entitled to specific performance and equitable relief (including without limitation a temporary restraining order and injunctive relief), without being required to prove damages or furnish any bond or other security.
   
   
5. TERM AND TERMINATION
   (a) Term. The term of each Schedule or SOW shall be as set forth in such Schedule or SOW. The term of this Agreement shall commence as of the date of this Agreement and shall remain in effect until all Schedules and SOWs have terminated, unless earlier terminated as set forth herein.
   (b) Termination for Cause. Either party may terminate this Agreement and/or any SOW or Schedule upon written notice of termination if the other party: (1) defaults in the performance of or breaches any material requirement or obligation created by this Agreement, such SOW or Schedule, which default or breach is not cured within 30 days following the defaulting or breaching party’s receipt of written notice of default; (2) ceases doing business in the normal course; (3) is the subject of any state or federal proceeding (whether voluntary or involuntary) relating to its bankruptcy, insolvency or liquidation that is not dismissed within 90 days; or (4) makes an assignment for the benefit of creditors or a receiver is appointed for a substantial part of the other party’s assets; (5) Operative may immediately terminate this Agreement and any SOW or Schedule for cause if Customer is found to be in breach of Section 2(b) and/or 2(c) of this Agreement. If either party terminates this Agreement for cause, as set forth above, then all SOWs and Schedules to this Agreement shall also immediately terminate. Payment obligations of accrued amounts for Professional Services and Services rendered and any claims relating to this Agreement shall survive any termination of a Schedule or SOW.
   (c) Effects of Termination; Survival. Upon termination of this Agreement, all rights and licenses granted hereunder shall cease, except as otherwise provided in this Agreement. The termination of any Schedule or SOW shall not cause the termination of any other Schedule, SOW or of this Agreement. Upon termination of this Agreement or any Schedule or SOW: (A) by Customer for cause under Section 5(b), Customer has no further payment obligations thereunder for the remainder of the applicable term and will receive a pro-rata refund of all associated pre-paid fees thereunder; or (B) by Operative for cause under Section 5(b), all fees due through the remainder of the term of the applicable Schedule or SOW will accelerate and become immediately due and payable. Subject to the foregoing, the fees and discounted rates for Services specified in each Schedule are based on Services purchased for the entire Term of such Schedule and not actual usage, and Customer is responsible for all minimum fees specified in each Schedule for the entire Term of such Schedule. Notwithstanding the foregoing, the following survive termination or expiration of this Agreement or any Schedule or SOW: (i) payment obligations of accrued amounts up to and including the date of termination or expiration for Professional Services rendered and Services provided, and (ii) any claims relating to the so-terminated Product Schedule and/or SOW; and (iii) those provisions of this Agreement which, by their nature, are meant to survive termination shall so survive, and include without limitation provisions related to ownership of intellectual property, confidentiality, indemnification, limitation of liability, warranties and representations, governing law and venue and non-solicitation.
   
   
6. FEES AND PAYMENT TERMS. Unless otherwise stated in a Schedule or SOW, Customer shall pay Operative the fees set forth in the applicable Schedule or SOW in U.S. dollars upon Customer’s receipt of an invoice from Operative. Customer will be responsible for all taxes (sales, use, VAT, export, withholding or other taxes) levied on or required to be withheld from the fees due under this Schedule. Customer shall promptly raise objections to invoices, as any objection not notified in writing within 30 days of receipt of invoice shall be deemed waived. In the event of a disputed invoice, Customer shall pay all undisputed amounts thereunder and all disputed amounts within 7 days of resolution of the dispute. Unless otherwise specifically provided in the applicable Schedule or SOW, Customer confirms no purchase orders are required from Customer for Operative to issue an invoice and/or for Customer to make any payment, and to the extent so provided, Customer shall act expeditiously, upon Operative’s first request from time to time, to issue and provide all such purchase order numbers in the applicable Schedule or SOW. Customer acknowledges that failure to provide any required purchase order information does not delay Customer’s payment obligations from the first date such payment would have been due had Operative issued the invoice at the date of its first request for such purchase order number (the “Invoice Priority Date”). Customer shall pay Operative interest at 1.5% per month, or the maximum rate permitted by applicable law, whichever is higher, on any unpaid amount beginning on the earlier date of: (i) the date such invoice first became due and payable hereunder; or (ii) the Invoice Priority Date associated thereto (as applicable, the “Due Payment Date”). Without derogating from any other remedy available to it, Operative may further suspend Customer’s access to any Services if Customer’s is delinquent on its payment obligations for 30 days or more following the Due Payment Date. Customer agrees to pay all attorneys’ fees and/or collection costs incurred by Operative in collecting any past due amounts from Customer.
   
   
7. REPRESENTATIONS AND WARRANTIES.
   (a) Operative represents and warrants to the Customer that: (i) it has the right, power and authority to enter into this Agreement and each Schedule or SOW, and it is duly organized, validly existing and in good standing under the laws of the state of its incorporation or formation, and (ii) it is not a party to any agreement that would prohibit or otherwise prevent its performance of this Agreement and/or Operative’s provision of the Professional Services or Services.
   (b) Customer represents and warrants to Operative that: (i) it has the right, power and authority to enter into this Agreement and each Schedule or SOW, and it is duly organized, validly existing and in good standing under the laws of the state of its incorporation or formation, and (ii) it is not a party to any agreement that would prohibit or otherwise prevent its performance of this Agreement and/or Operative’s provision of the Professional Services or Services, including in connection with any Third-Party Platforms and/or where such third-party agreement would require the consent or approval of, or payment to, any such third party – Customer shall be solely responsible to and will promptly secure all necessary rights, consents and settle all such payments as soon as practicable.
   (c) Operative represents that, to its knowledge, the Services and Deliverables do not infringe on any valid and enforceable Intellectual Property Right of any third party.
   (d) Customer represents that with respect to any Customer Materials, third party advertising materials (“Third Party Materials”), Third-Party Platforms and Performance Data that are delivered to Operative, Customer has obtained the right to use such Third Party Materials, Third-Party Platforms (including access credentials thereto) and Performance Data, that any and all information provided by it to Operative is, and shall upon delivery be, complete and accurate in all material respects, and that Operative’s use thereof will not infringe the Intellectual Property Rights of any third party.
   
   
8. INDEMNIFICATION. Each party shall defend, indemnify and hold harmless the other party, its subsidiaries and affiliates and their respective officers, directors, employees, successors and assigns (the “Indemnified Parties”) from and against all third-party claims (and all third-party liabilities resulting from such claims) that arise out of or relate to: (i) any breach by that party of any of its obligations or representations hereunder, or (ii) injury or death, or damage to any property caused by or arising from the negligent acts or omissions of that party. Neither party shall have any indemnification obligation to the other party to the extent that any claim or allegation is based on a violation of this Agreement by the other party (including, for example, a claim based the inclusion of any Customer Materials or Third Party Materials in any Operative IP or Performance Data or Aggregated Information). Indemnification hereunder shall be subject to the Indemnified Party promptly giving the indemnifying party notice of a claim for indemnification and providing assistance as reasonably requested by the indemnifying party.
   
   
9. WARRANTY DISCLAIMER AND LIMITATION ON LIABILITY. EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT (INCLUDING ALL SCHEDULES, SOWS AND EXHIBITS), NEITHER PARTY MAKES ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE OR ANY WARRANTY THAT ANY SERVICE OR DELIVERABLE WILL MEET ALL NEEDS AND EXPECTATIONS. CUSTOMER ACKNOWLEDGES THAT OPERATIVE MAY BE AGGREGATING AND USING PERFORMANCE DATA ACCESSED FROM CUSTOMER AND/OR THIRD PARTY PLATFORMS, AND THAT OPERATIVE HAS NO METHOD OF ENSURING THE ACCURACY OF SUCH ACCESSED DATA. ACCORDINGLY, OPERATIVE HEREBY EXPRESSLY DISCLAIMS ANY LIABILITY WITH RESPECT TO THE ACCURACY, CORRECTNESS, ERROR, TIMELINESS OR DELAY WITH RESPECT TO THE CONTENT, DISTRIBUTION, DISPLAY, PRESENTATION, REPORTING, TRANSMISSION, TRANSFER OR OTHER USE OF ANY OF THE PERFORMANCE DATA AND/OR AGGREGATED INFORMATION. THE CUSTOMER UNDERSTANDS AND ACKNOWLEDGES THAT OPERATIVE SHALL NOT BE RESPONSIBLE FOR ANY ADDITIONAL FEES OR COSTS INCURRED FROM THIRD PARTIES (INCLUDING THIRD-PARTY PLATFORMS), WHETHER DIRECTLY OR INDIRECTLY CONNECTED OR NOT CONNECTED TO THE PROFESSIONAL SERVICES OR SERVICES.
   • EXCEPT FOR CUSTOMER’S OBLIGATION TO PAY FEES UNDER EACH SCHEDULE AND SOW, AND FOR EACH PARTY’S LIABILITIES RELATING TO INFRINGEMENT, MISUSE OR MISAPPROPRIATION OF THE OTHER PARTY’S INTELLECTUAL PROPERTY OR CONFIDENTIAL INFORMATION, AND FOR INDEMNIFICATION AMOUNTS PAYABLE TO THIRD PARTIES UNDER THIS SECTION 9, IN NO EVENT SHALL EITHER PARTY OR ITS AFFILIATES, EMPLOYEES OR REPRESENTATIVES BE LIABLE TO THE OTHER PARTY FOR:
   • (A) INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS AND LOST OPPORTUNITIES), EVEN IF SUCH PARTY IS MADE AWARE OF THE POSSIBILITY OF SUCH DAMAGES, AND
   • (B) DAMAGES IN EXCESS OF AN AMOUNT EQUAL TO THE TOTAL SUM PAID (IN THE CASE OF OPERATIVE’S LIABILITY) OR PAYABLE (IN THE CASE OF CUSTOMER’S LIABILITY) BY CUSTOMER TO OPERATIVE DURING THE TWELVE (12) MONTH PERIOD PRIOR TO THE DATE ON WHICH THE LIABILITY AROSE.
   • NO ACTION OR PROCEEDING AGAINST THE COMPANY, ITS SUBSIDAIRIES AND AFFILITAES OR THEIR RESPECTIVE OFFICERS, DIRECTORS, PRINCIPALS, EMPLOYEES, SUCCESSORS OR ASSIGNS MAY BE COMMENCED MORE THAN TWELVE (12) MONTHS AFTER THE CLAIM ARISES.
     

10. MISCELLANEOUS
    (a) Governing Law and Venue. This Agreement will be governed and interpreted in accordance with the laws of the State of New York without reference to conflicts of laws principles. Jurisdiction and venue for all disputes hereunder shall be in New York, New York and the parties hereby irrevocably consent to such jurisdiction and venue.
    (b) WAIVER OF JURY TRIAL. THE PARTIES WAIVE ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICES OR DELIVERABLES PROVIDED HEREUNDER.
    (c) Notices. Notices and communications hereunder shall be in writing and deemed served when received by hand delivery, certified mail (return receipt requested), by recognized overnight courier, or by email to legal@operative.com, to an officer of the other party.
    (d) Entire Agreement. This Agreement, including any Schedules and/or SOWs, is the entire agreement of the parties, represents the complete integration of the parties’ agreement, and supersedes all prior agreements and communications between the parties with respect to the subject matter of this Agreement (including all prior non-disclosure and confidentiality agreements signed by the parties in anticipation of the business relationship described in this Agreement). In the event of an inconsistency, ambiguity, contradiction or conflict between the terms of this Agreement, its Schedules, SOWs, any amendments to any of the foregoing and any Change Orders, the order of preference is: (i) the terms of any amendment to this Agreement, (ii) then the terms of this Agreement, unless expressly overridden by a Statement of Work or Schedule; (iii) then the terms of the Schedules to this Agreement, and (iv) then the terms of a Statement of Work.
    (e) Interpretation. The parties acknowledge and agree that each party and its counsel have reviewed the terms and provisions of this Agreement and have contributed to its revision, the normal rule of construction, to the effect that any ambiguities are resolved against the drafting party shall not be employed in the interpretation of it, and (iii) the terms and provisions of this Agreement shall be constructed fairly as to all parties hereto and not in favor or against any party, regardless of which party was generally responsible for the preparation of this Agreement. All references to a number of days mean calendar days, unless stated otherwise.
    (f) Severability; Modification. If any provision of this Agreement shall be held invalid, illegal or unenforceable, the remaining provisions shall not be affected or impaired. This Agreement may be modified only by a written agreement executed by an authorized representative of the party against whom the modification is asserted. No documents exchanged or course of dealings by the parties shall modify the terms of this Agreement unless in writing signed by an authorized representative of both parties.
    (g) No Waiver. The failure of a party to exercise any right or privilege arising out of this Agreement shall not preclude it from requiring that the other party fully perform its obligations or preclude it from exercising such a right or privilege at any time.
    (h) Assignment. This Agreement shall not be assigned or transferred in whole or in part by either party without the prior written consent of the other, provided that either party may assign this Agreement upon written notice to the other party and without requiring any consent from the other party in connection with a public offering of its securities or in a sale of all or substantially all of its assets to which this Agreement relates or by way of merger, consolidation, or similar transaction. Any purported assignment or transfer in violation of this paragraph shall be void. Nothing in this Agreement shall be construed as permitting a trustee or purchaser in bankruptcy to assume this Agreement without the written consent of the other party. Subject to the foregoing restrictions, this Agreement will bind and benefit the parties and their successors and permitted assigns.
    (i) Force Majeure. Except for the obligation to pay sums due hereunder, neither party shall be responsible for defaults, delays or failures in performance of this Agreement (including, without limitation, technical malfunctions, telecommunication or internet outages or problems, computer errors, or corruption or loss of information) resulting from acts, events, circumstances or causes beyond its control.
    (j) Use of Name. Either party may use the other party’s name and logo in its marketing collateral, websites, and promotional materials to identify Customer as a customer of Operative and vice versa.
    (k) Non-Solicitation. During the term of this Agreement and for a period of one year after termination of this Agreement, Customer hereby agrees that it and its affiliates shall not, directly or indirectly, solicit, discuss employment or consultancy with, or hire any employee or consultant of Operative or its affiliates.
    (l) Competition. Customer acknowledges and agrees that Operative may, without limitation, accept subscriptions from or grant licenses to other persons, firms, corporations, or other entities, including entities that compete with Customer, for Professional Services or Services and products, on any terms Operative deems appropriate.
    (m) Headings. Any headings are solely for convenience or reference and shall not affect the meaning or construction of this Agreement.
    (n) Counterparts. This Agreement may be executed in several counterparts, each of which will be deemed to be an original, all of which, when taken together, shall constitute one and the same instrument.