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Sao Paulo, Brazil

Junior Client Service Specialist

Would you like the opportunity to work with the leading provider of broadcast and digital ad management systems in the world?

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Job Description

You will be responsible for managing the trafficking and ad operations for our publisher and agency clients. You will serve as the primary point of contact between the trafficking team and the client for testing, execution, optimization and troubleshooting of campaigns. You will maintain regular check-ins with your clients to ensure client satisfaction and adherence to SLAs.


  • Serve as main point of contact for select publisher and agency accounts
  • Manage ad trafficking and reporting, enforce quality assurance processes for accounts
  • Conduct Weekly/Bi-Weekly/Ad hoc meetings with client contacts
  • Manage all requests submitted to the workflow management system
  • Create tickets and manage internal work coordination and assignments
  • Follow-up on all pending items with client to a satisfactory conclusion
  • Ensure all SLAs are being met and regularly check pended cases
  • Manage and train trafficking team on client requirements and technology
  • Maintain client specific process documentation
  • Review metrics & KPIs with team and individual traffickers
  • Provide feedback to Technical Support with team’s training/documentation needs
  • Work with Team Leads to develop action plans for resolving client related issues and red flags

Skills and Experience

Required Skills

  • College graduate (may be willing to substitute some experience in lieu)
  • Highly self-motivated and eager to take on new challenges
  • Project management and organization skills
  • Multi-tasking in a fast-paced/high transaction environment
  • Strong team building and leadership skills
  • Cross-functional communication skills
  • Analytical (i.e. ability to break down complex problems and creatively think of technical workarounds)
  • The ability to translate technical explanations to non-technical client contacts
  • Experience in roles requiring extensive client interaction and communication
  • Preference for those highly proficient with Excel advanced features/capabilities
  • Strong client facing language and communication skills (fluent English required – written & spoken)
  • Desired experience in Ad operations
  • Desired ad server trafficking and reporting knowledge (Google Ad Manager and/or DCM highly preferred)
  • Desired working knowledge of websites, HTML, Flash, JavaScript
  • Desired experience with Rich Media, video and third-party technologies
  • Strong client facing language and communication skills (fluent English required – written & spoken)


  • Preference for those highly proficient with Excel advanced features/capabilities

Additional Info

  • Location: Sao Paulo, Brazil
  • Position Type: Full-time
  • Salary Level: Competitive
  • These duties and responsibilities may be changed in accordance with the needs of the Company
  • This is not intended to be an exhaustive or exclusive list of duties. You may be required to carry out any other associated tasks to ensure the successful delivery of Operative’s objectives

Sound interesting?

Do you meet our requirements? If so, we welcome your application. Please send your resume and a cover letter by clicking Apply For This Position, adding the job title in the subject line.

Do you meet our requirements? Ready to join our team?

Apply For This Position